Policy - Janie Lane Studio

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

Request a cancellation within: 2 days of purchase

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order?

Please contact me if you have any problems with your order.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

Gift wrapping and packaging

Each order is wrapped in baker's twine and tucked into a clear cellophane bag for an extra layer of protection. Gift wrapped items are wrapped in gold or white tissue paper, bound with bakers twine and finished with a tag and embellishment. Then they are tucked into a clear cello bag and taped closed before shipping in a poly bag.

Are these adjustable straps?

Yes! All of our straps are a total of 54" in length and can be worn as a neck strap or adjusted to be worn as a cross- body strap. If you need a longer strap, feel free to contact me. I'd love to make one that is just right for you!

Can I get my camera strap monogrammed?

I'm sorry, but I don't have the equipment to monogram at this time.

Legal imprint